Privacy Policy

Information we collect

We may collect information you provide directly through the website, including:

• Name, email address, and phone number.
• Service address, city, ZIP code, and preferred cleaning date or time window.
• Home details used to estimate pricing, such as square footage range, bathrooms, service type, frequency, condition, and selected add-ons.
• Notes you choose to provide, such as access instructions, pets, parking, or cleaning priorities.
• Messages or other information you send when contacting us.

The website may also collect basic technical information, such as browser type, device information, pages visited, referring page, and approximate location derived from your IP address.

Local storage and cookies

The booking flow may save the details of a quote or booking request in your browser using local storage so the website can be tested and so your request details can be preserved during the session. Local storage stays on your device unless you clear it or your browser removes it.

We may use cookies, analytics tools, hosting logs, or similar technologies to keep the website working, understand how visitors use the site, improve performance, and protect the website from misuse.

How we use information

We use information to:

• Prepare cleaning estimates and custom quote reviews.
• Respond to requests, confirm service details, and schedule cleanings.
• Provide customer support and communicate about requested services.
• Improve the website, pricing flow, booking process, and customer experience.
• Maintain security, prevent fraud or misuse, and comply with legal obligations.

If you provide your phone number, we may use it to call or text you about your quote, booking request, scheduled service, or customer support. Message and data rates may apply. You can ask us to stop non-essential messages at any time.

How we share information

We do not sell your personal information. We may share information only as needed with:

• Service providers that help us host the website, manage requests, communicate with customers, process scheduling, or operate the business.
• Cleaning team members or contractors who need service details to perform or coordinate a requested cleaning.
• Professional advisors, insurers, or authorities when necessary to comply with law, enforce our rights, protect safety, or respond to lawful requests.
• A successor organization if Housewell is involved in a merger, acquisition, financing, or sale of business assets.

Data retention

We keep personal information for as long as reasonably needed to provide services, manage customer relationships, maintain business records, resolve disputes, and comply with legal obligations. We aim to keep only information that is useful for those purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, network, or storage system can be guaranteed to be completely secure, so please avoid submitting sensitive information that is not needed for a cleaning request.

Your choices

You may ask us to update, correct, or delete personal information associated with your request, subject to legal and business recordkeeping requirements. You can also clear local storage and cookies through your browser settings.

Children's privacy

Our services are intended for adults requesting residential cleaning services. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. The updated policy will apply when posted on this page.

Contact us

If you have questions about this Privacy Policy or your information, please contact Housewell Cleaning Co. through the contact or booking options provided on this website.